sotong88Frequently Asked Questions
sotong88 users ask questions about many topics: how to register and verify an account, which payment methods we support, how long withdrawals take, which football and esports markets are available, what happens when you request data deletion, and what languages our support team speaks. These questions help us understand what matters most to players in the region.
This FAQ page answers the most common questions our users ask when opening an account, making deposits and withdrawals, and exploring our sportsbook and casino offerings. The answers below cover account registration, payment timelines, available markets, and account policies in plain language.
Browse the sections below to find answers about account setup, transactions, available games, and support. If you do not find your answer here, contact our support team through the in-app support menu or by email. Our team responds within 24 hours and handles inquiries in English and Indonesian.
- Account and registrationhow to start, what information we request, account rules
- Payments and transactionsdeposit methods and ranges, withdrawal timelines, available payment options
- Markets and offerswhich leagues and games are available, welcome terms
- Support and account caredata deletion, language support, account policies
Read the questions and answers below. Each answer covers a concrete topic related to account management, payments, games, or support. If you have a question that is not listed here, contact our team.
Account and registration
Registration asks for a username, email address, password, and mobile phone number. We send a verification code to your mobile to confirm it is active. Depending on your location and the regulations we follow, we may request your full name and date of birth. Your email and mobile number serve as recovery methods if you forget your password. We store this information encrypted and use it only to manage your account and process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). Registration does not require a credit card upfront.
No. sotong88 permits one account per person. If we identify multiple accounts registered to the same person, email address, or payment method, we reserve the right to suspend or close all accounts and forfeit balances. This policy protects account security and prevents fraud. If you have an inactive account you wish to recover, contact support — do not open a second account. If you share a device with family members, ensure each person registers their own account separately using their own email and payment details.
Payments and transactions
Withdrawal requests typically enter our review queue within one business day. Processing time depends on your payment method: e-wallet transfers (mobile banking, local payment, online payment, e-wallet, mobile banking) often settle within two to four hours; bank transfers (local payment, online payment, e-wallet, mobile banking) usually clear within one to two business days; local payment transfers depend on your issuing bank. During holidays such as Idul Fitri or Idul Adha, processing may take longer. We do not guarantee a specific timeline, but our system prioritises withdrawals in the order they are received. You can check your withdrawal status in your account transaction history at any time.
Deposit minimums and maximums depend on your chosen payment method. E-wallets such as online payment, e-wallet, mobile banking, local payment, and online payment typically accept deposits from our welcome offer upward; e-wallet deposits also start at our welcome offer. Bank transfers via mobile banking, local payment, online payment, and e-wallet may have higher minimums (often our welcome offer or our welcome offer) set by the bank itself. Maximum deposit amounts are set per transaction and per day; check your account settings or contact support for your current limits. Deposit processing is instant for most e-wallets and mobile banking; bank transfers may take one to two hours.
Markets and offers
sotong88 lists football from Liga 1 (Indonesia's premier league), Piala AFF, Champions League, Premier League, and Piala Indonesia. We also offer MotoGP and badminton tournaments where available in your region. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile with regular tournament schedules. Match schedules, odds, and market availability update in real time. Not all markets are available in every jurisdiction; your account region determines which leagues and tournaments you can access. Check the sportsbook section after login to see your available options.
sotong88 does not advertise a fixed welcome bonus or deposit match. Our policy is to offer account services fairly without claiming guaranteed returns or misleading promotions. When you open an account with us, you receive full access to all sportsbook markets, live-dealer tables, and slot games available in your jurisdiction. Your deposits are yours to use; we do not apply hidden terms or forfeiture clauses. If we introduce a promotional offer in future, we will publish its rules clearly on our website and in your account notifications. sotong88 services are available only where local law permits.
Support and account care
To request permanent deletion of your account and associated data, contact our support team via email or through the in-app support form. Include your username and the email address registered to your account. We will confirm your identity before processing the request. Once approved, we delete your account, transaction history, and personal information from our active systems within 30 days, except where we are required by law to retain records (such as for anti-money-laundering compliance). After deletion, you cannot recover the account or its balance. Ensure your account balance is zero and all pending withdrawals have settled before requesting deletion.
Our support team handles English and Indonesian-language inquiries. You can reach us via email, live chat within the app, or through our website support form. Response times depend on inquiry volume; we aim to reply within 24 hours. If you submit a support request in another language, our team will attempt to assist or forward it to a team member who can help. We do not provide 24-hour live phone support, but our email support operates throughout the week. For account access issues or urgent matters, in-app support typically receives a faster response than email.